Terms of Service

Using Viida Vend

These terms describe use of the Viida Vend website and app operated by Viida Vend. Read them alongside the Privacy Policy, Returns and refunds, and Account deletion and retention pages. Contact info@lionbyte-tech.com for help.

The marketplace connects customers, participating shops and delivery drivers. Available products, shops, service areas, delivery options and payment methods can vary. An account or approval is required for some activities; policy information is public.

Accounts, shop owners and staff

Provide accurate account, business, contact and delivery information. Keep credentials private and use only accounts and workspaces you are authorised to access. Shop owners manage the staff accounts and permissions available for their shop and can deactivate access. Staff must use their assigned accounts.

Business and driver access can require administrator approval. Do not impersonate another person, use another shop's information without authorisation, evade access controls, upload malicious material or misuse customer information.

Products, orders and payment

Shops are responsible for the accuracy, availability, prices and lawful sale of their listings and for preparing accepted orders. Review the items, quantities, delivery or collection option, charges and instructions before placing an order. Raise unavailable or incorrect items with the shop or support rather than assuming a replacement is authorised.

The current order flow asks for payment for goods after the shop marks an order ready. Follow the payment instructions and status shown for your order. A payment method shown as unavailable cannot be used. Card payments must not be assumed available before the payment service is enabled.

Delivery and collection depend on the order's recorded readiness and payment requirements. Do not mark an unpaid order paid or a delivery completed without the required confirmation.

Delivery and driver earnings

Customers should provide a usable delivery address, contact details and appropriate delivery instructions. Drivers should use assigned delivery details only for the delivery and follow the required collection and delivery verification steps.

Where a delivery fee is collected in cash by the driver, the driver keeps that delivery cash as their delivery earnings. It must be reconciled as cash already received and must not be paid out a second time. Recorded earnings and payout status should be checked before raising a payment enquiry.

Commission and advertising

Viida Vend earns commission from participating shops and revenue from advertising. Applicable commission arrangements and recorded amounts should be checked in the shop's financial records; these terms do not invent a fixed commission rate.

Advertisers choose from available packages, durations and system placements, such as landing-page or home-page positions. Normal and Premium availability and prices are set in administration and shown before booking. A placement means where the advert appears within Viida Vend, not a choice of another shop on which to advertise.

Sponsored spaces may be shared or rotated. A booking is not a guarantee of exclusive placement, sales, views or clicks. Advertisers must have permission to use their images and content and must not publish unlawful or misleading claims. Package approval, payment and campaign status determine whether a campaign can run.

Returns, problems and disputes

Report missing, damaged, incorrect or undelivered goods through the order's support/return features or info@lionbyte-tech.com. Supply the order reference and a factual description; attach relevant evidence where appropriate. The Returns and refunds page explains the request process.

A request is reviewed; it is not automatic approval or proof that money has been refunded. Payment and delivery status must reflect what actually occurred. Nothing in these terms removes rights that cannot lawfully be excluded.

Availability, account restrictions and changes

Service interruptions, connectivity problems, device permissions and maintenance can affect features. Do not rely on an estimated delivery time or an unconfirmed payment or notification as a guarantee.

Access may be restricted or deactivated for security, approval or misuse reasons. Contact support to ask about a restriction. Restriction is separate from a request to delete an account and associated data.

Updated terms are published with a new date/version. Policies can be opened at any time without registering or accepting them just to read them.