Account deletion and retention

Request deletion without installing or signing into the app

Email info@lionbyte-tech.com with the subject 'Viida Vend account deletion'. Include the email address associated with your account and say that you want the account and associated personal data deleted. If you cannot use that email address, explain that in your request so account ownership can be checked.

Do not email your password, authenticator codes, recovery codes, card security code or banking password. Opening an email link prepares a message; you must send it from your email app. You can also copy the address into your email service.

Request deletion in the app or website

Sign in and open Account security and deletion. Choose Request account deletion and confirm with your current password in the app. Customers can reach this from Profile / Settings. Shop, staff, driver and administrator accounts can use the account-security entry available in their workspace.

If you cannot find the option or cannot sign in, use the email request above. You do not need to reinstall the app to request deletion.

What happens after a request

Requests are handled manually. The in-app action records a request for review; sign-out or a submitted request is not proof that the account or data has been erased. Account ownership, outstanding orders, shop/staff responsibilities, refunds and payouts may need to be resolved before eligible data is removed.

The requested scope includes the account and associated personal data, such as profile/contact information, saved addresses, account-linked preferences, uploaded personal photos, device tokens and relevant service-provider copies, subject to legitimate retention requirements. Contact support for the expected processing time, any ownership checks, retained-data explanation and confirmation of completion.

Financial records and legitimate retention

Some order, invoice, payment, commission, advertising purchase, refund and payout records may need to remain to meet tax, accounting, fraud-prevention or unresolved-dispute obligations. Retaining a required transaction record does not justify keeping every unrelated piece of account information.

Namibian tax record-keeping rules can require covered accounting records to be retained for at least five years. A request to retain invoices for only three months cannot override an applicable legal obligation. Ask support which records are retained, the reason and the applicable period for your request.

This page does not promise immediate deletion from backups or all providers, or an automatic deletion deadline. Backup copies and provider-held information need to be considered as part of review and completion. Deactivating an account is not the same as deleting its associated data.